Terms and Conditions In case of violation of the following conditions, the company is not responsible. What are the product return conditions? The item must be in the same condition as received, not opened or used, or the product differs from what was requested, or there is a manufacturing defect. Refund operations will be handled electronically in the same way as the payment method after deducting any amounts owed by the buyer. There may be additional conditions set by the seller, so you should review the seller's specific conditions when placing the order. The return or exchange period must be within two days or 48 hours from the time of receiving the shipment from the shipping company. Products will be carefully packaged to prevent damage during shipping. Purchases via Tabi or Tamarah If the customer wants to return a product purchased through Tamarah or Tabi installment payment, a 10% deduction will be applied even if the product was not opened and in its original condition and packaging. Electrical parts are non-returnable and non-exchangeable. Can a return request be made if the shipment was received but the product does not work properly or is damaged? Yes, you can do that. Contact us to provide you with the shipping bill, then deliver the shipment in the same condition as received and in its original packaging to the nearest branch of the shipping company. After receiving the shipment, it will be inspected, and if a manufacturing defect or damage is found, the full order value including shipping costs will be refunded. Can a return request be made if the shipment was received but the product was not the one ordered? Yes, you can do that. Contact us to provide you with the shipping bill, then deliver the shipment in the same condition as received and in its original packaging to the nearest branch of the shipping company. After receiving the shipment, the order value will be refunded. If the return request is within the allowed period, the full amount including shipping costs will be refunded. If the return request is after the allowed period, the shipping cost will be deducted from the refund. What is the procedure if the shipment was received but I no longer want the product? In this case, you can request a product return according to the product return conditions. Contact us to provide you with the shipping bill, then deliver the shipment in the same condition as received and in its original packaging to the nearest branch of the shipping company. After receiving the shipment, the order value will be refunded minus the total shipping and return fees. What is the procedure if you want to return a product that has not been shipped yet? In this case, you can request a return before the shipping process. The full order amount will be refunded, including the value of the product. What is the procedure if you want to return a shipped product? The order value will be refunded minus the total shipping and return fees. Shipping, delivery, or transportation fees are non-refundable, and these costs are the customer's responsibility when returning or exchanging. In all cases, transportation, delivery, or shipping costs are not refunded after the product leaves the company's warehouse. If the customer changes the shipment route, cancels the order, or provides incorrect information such as phone number, email, or delivery address, the customer bears the shipping costs and any financial obligations related to the shipment. What is the procedure if you want to return a product purchased after the two-day period? In this case, we apologize, but product returns are only accepted if the product is defective or incorrect. Contact via WhatsApp or email for the return process: 0554579076 [email protected]